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Deribit 🐋

Exchange · 🇵🇦 Panama

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Reviews

2.3

24 reviews

Trustpilot

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André Hoogendoorn

9 reviews

6 months ago on

Trustpilot

Deribit support is struggling to keep up with demand

Deribit support have difficulty to keep up with demand. All I asked for was a simple reset of 2FA. Did exactly what was requested from me and in return got very confusing messages, but no resolution. Tickets are closed without any proof of action taken and my request remained unresolved. I have difficulty to trust my money to this company as no 2FA means no access and no possibility to withdraw your funds. Edit 07-12: The issue has finally been resolved. I think the unnecessary high levels of communication (causing confusion on both sides) is mainly driven by the lack of speed of Deribit's support, without wanting to blame individuals by the way. Edit 28-04-26: The date of the reply of Deribit says it all. I rest my case.

Deribit replied about 2 months ago

HI André, we are happy it’s been resolved and hope you are still trading at Deribit. We have a lot of exciting new trading opportunities in the near future.

Jason Michael

2 reviews

about 6 years ago on

Trustpilot

Clearly a lot of bots

Clearly a lot of bots, though can't say if any are their own or if it's just a lot of client bots. My gripes are that you can only use prices in multiples of $10 while most sites allow 1$. Couple that with no USD based balance being shown anywhere on the site and you have problems trying to hedge your balance, you can only get something close to an accurate hedge but never an exact one like you can on sites that actually care about customer convenience. Another thing that will tick you off is the fact that there's a 3 day delay on withdrawal addresses after you enter them in the address list, no matter what you do. The thing that is supposed to let you change the delay to 0 days just doesn't work, and I don't believe there's any way to make it work. I seriously think they purposely lock your funds up in there for 3 days just so you can't remove them and are therefore more likely to lose them before being able to withdraw them. The fact that they don't reply to complaints right here on TrustPilot, which I'm sure most exchanges are aware of existing, tells me that they really don't care at all about their customers or potential customers. Maybe since they moved operations to Panama they're not even trying anymore. Actually the only good things about Deribit are that aside from having your funds locked up for 3 days you can withdraw at any time of the day, which is a big improvement over the sites that only do withdrawals once a day or at 3 certain times a day, and the fact that funding is constant instead of at 3 certain times a day like the others, so prices do stay closer to index than the other sites which pretty much ignore the index until the funding times get close, making the index pretty pointless to even have. So really if they just made the minimum position amount $1 and got rid of the withdrawal waiting function completely, unless it actually worked, right away, the first time you tried to make it 0 days, which it DOES NOT, it would probably be as good an exchange as their competitors, which they currently are clearly not. Right now it's basically a site designed to tick users off, as far as I can see, and they do a good job of it. One last gripe, the way the "transaction log" is set up you never know what your balance really is. It's definitely not what it says in the "balance" column. You don't know what the balance really is until settlement time, once a day, unless you calculate it yourself by doing math on the "cash flow" column and the "balances" column. I guess the wallet balance on the main page is close to what it actually is but that's not as accurate a figure as the one in the transaction log balance column because it's only 4 decimal places instead of 8. All they had to do was put the actual balance on that transaction log page and people would have been 99% less ticked off. See this is another example of them just not caring about their customers at all, apparently. I mean why even put something labeled balance if it's not the real balance at the time other than to tick people off? There's literally no other possible outcome from that, same as with locking your funds in there for 3 days. That was not on the site before recently. Apparently they figured things weren't annoying enough for their customers so they had to up the ante of annoyingness by tossing that grenade in there.

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